What are the shipping options?

We use UPS as our trusted shipping partner for both domestic and international deliveries.

What are the shipping costs?

Shipping costs vary between €9.95 and €19.95 depending on your destination. We offer free shipping within Cyprus.

Which countries do you ship to?

We ship worldwide to bring Kalimera Collective to activewear lovers everywhere.

What is the estimated shipping time?

If the item is in stock, you can expect your order to arrive within 3-5 working days. For items currently out of stock, shipping can take up to 21 days. We follow ethical practices by not holding unnecessary inventory, so sometimes items are made or restocked on demand to reduce waste.

Will I receive a tracking number?

Yes! You’ll get a tracking number via email once your order ships.

Will I have to pay customs fees?

No customs fees within Cyprus and the EU. For other countries, you may have to pay customs charges imposed by your local authorities.

Can I change my shipping address after placing an order?

We’ll do our best! Email us within 4 hours of ordering at hello@kalimeracollective.com and we’ll try to catch it before it ships.

Do you offer express shipping?

Currently, we offer standard shipping only. As we grow, we may introduce express options - stay tuned!

How is your packaging?

We use minimal, recyclable packaging whenever possible to reduce our environmental footprint.

Is it safe to shop on your website?

Absolutely. Our store uses encrypted SSL security and trusted payment gateways to ensure your personal details are protected.

What payment methods do you accept?

We accept PayPal, Visa, Apple Pay, and other major cards.

Are there discounts for first-time customers?

Yes! Use code KALIMERA10 to get 10% off until August 31st in celebration of our launch.

Do you offer discounts for bulk orders?

Possibly! Please contact us at hello@kalimeracollective.com to discuss your needs.

Can I use more than one discount code per order?

No, only one discount code can be applied per order.

What is your return policy?

You can return items within 14 days of receipt. Limited edition collections are non-returnable—please check sizing carefully.

How do I return an item?

If your item is damaged by the courier, send us a photo and we’ll replace it. For manufacturer defects, send the item back to us for inspection. We will contact you about your refund or replacement preference.

Can I cancel my order after placing it?

No cancellations, if you need a size or colour correction, please email us immediately to amend your order.

What information do I need to provide for returns?

Please include your name, email, order number, item details, and photos clearly showing the issue and the Kalimera Collective logo.

Do I have to pay for return shipping?

Customers are responsible for return shipping costs unless the item is defective or damaged.

Can I exchange an item instead of returning it?

At the moment, we process exchanges as a return plus a new order. You’ll be refunded for the original item, and can place a new order for the desired size or color. Customers are responsible for return shipping costs.

How do I know what size to order?

Each product includes a size chart tailored to its fit. If you're between sizes, we recommend sizing up for comfort.

Are your products squat-proof / sweat-resistant / eco-friendly?

Yes! Most of our activewear is squat-proof and made with breathable, moisture-wicking fabric. We also focus on ethical manufacturing and sustainable practices in our supply chain.